Bring Parts Information Closer to the Customer.
A clear, visual aftermarket experience that helps customers and service teams explore assemblies, identify required parts and continue their engagement with the OEM through one connected platform.
Begin with the product and assembly that matters.
Customers and service teams begin from a structured product view and move naturally into the relevant illustrated assembly. The experience is clear, branded and easy to navigate from the first interaction.
-
Structured product entry point -
Figure-based assembly access -
Clear customer-facing navigation
See the illustration and parts information together.
Interactive illustrations and connected parts information give users a clear way to understand assemblies and identify the items relevant to their requirement.
-
Illustrated assembly exploration -
Connected parts information -
Confident part identification
Turn identified parts into a guided request.
Once the required part is identified, the customer can continue the interaction within the same experience, selecting the required quantity and preparing the next step with the OEM or service team.
-
Part-level engagement -
Quantity selection -
Connected next step
Carry the aftermarket journey forward.
Selected parts can be brought together for enquiry or ordering engagement, giving customers and service teams a continuous path from product understanding to the next business interaction.
-
Consolidated parts request -
Customer or service-team follow-up -
Connected aftermarket interaction
See how niAuthor brings your parts experience closer to the customer.
Start with one product line or one assembly and explore how a connected interactive parts experience can strengthen your aftermarket engagement.